Refund Policy

1. Overview

At Chhavinirman, we strive to provide exceptional service and value to our users. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our political content creation platform services.

We are committed to customer satisfaction and will work with you to resolve any issues you may encounter with our services.

2. Subscription Refunds

2.1 Free Trial Period

If we offer a free trial period, you may cancel your subscription during this period without any charges. The trial period duration will be clearly stated at the time of subscription.

2.2 Subscription Cancellation

• You may cancel your subscription at any time through your account settings
• Cancellation will take effect at the end of your current billing period
• You will continue to have access to premium features until the end of the paid period
• No refund will be provided for the remaining period after cancellation

2.3 Refund Eligibility

Refunds may be considered in the following circumstances:

• Technical issues preventing access to core features for more than 48 hours
• Billing errors or duplicate charges
• Unauthorized charges on your account
• Service not delivered as described
• Request made within 7 days of initial purchase

3. Refund Process

3.1 How to Request a Refund

1. Contact our support team at support@chhavinirman.com
2. Provide your account details and reason for the refund request
3. Include any relevant documentation or screenshots
4. Allow up to 5 business days for our team to review your request

3.2 Refund Processing Time

• Approved refunds will be processed within 7-10 business days
• Refunds will be credited to the original payment method
• Bank processing times may vary (typically 3-5 business days)
• You will receive email confirmation once the refund is processed

3.3 Refund Amount

Approved refunds will be for the full amount of the current billing period, minus any applicable processing fees charged by payment providers.

4. Non-Refundable Items

The following items and services are generally non-refundable:

• Custom design services or one-time consultations
• Digital downloads or exported content
• Services used for more than 30 days
• Subscriptions cancelled after the refund eligibility period
• Promotional or discounted subscriptions (unless required by law)
• Third-party service fees or charges

5. Special Circumstances

5.1 Technical Issues

If you experience technical difficulties that prevent you from using our services, please contact our support team immediately. We will work to resolve the issue promptly and may offer service credits or refunds as appropriate.

5.2 Billing Errors

If you notice any billing errors or unauthorized charges, please contact us within 30 days of the charge. We will investigate and correct any verified errors promptly.

5.3 Account Termination

If we terminate your account for violation of our Terms of Service, no refund will be provided for any remaining subscription period.

6. App Store and Platform Policies

If you purchased your subscription through a third-party platform (such as Apple App Store or Google Play Store), refund requests must be made directly through that platform according to their refund policies:

• Apple App Store: Request refunds through your Apple ID account
• Google Play Store: Request refunds through Google Play support
• Other platforms: Follow the respective platform's refund procedures

7. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a review by our customer service manager
• Provide additional documentation supporting your request
• Escalate the matter through our formal complaint process
• Seek resolution through applicable consumer protection agencies

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about our refund terms.

9. Contact Information

For refund requests or questions about this policy, please contact us: